Shipping policy

Shipping and delivery

Balance of Time ships physical watch orders only to addresses in the United States. Orders are shipped from Vail, Arizona.

Preparation and dispatch

For a watch listed as ready to ship, we aim to dispatch within 3 business days after payment (Monday through Friday, excluding US federal holidays). Some watch listings state that servicing or other preparation will be completed after purchase; the preparation time shown in that listing comes before the dispatch period. If a delay occurs, we will contact you.

Secure watch delivery

Every watch is packed securely in an unmarked outer box and sent by a trackable carrier service. We will purchase transit insurance for the watch's full purchase price and require a delivery signature. Someone should be available to sign; the carrier may attempt delivery again or offer pickup if nobody is available. If an insured service suitable for a particular watch or destination is unavailable, we will contact you before shipping to discuss the options, including cancellation and a full refund.

Shipping charges and timing

Insured standard and insured express options and their charges are shown at checkout. Delivery estimates are not guarantees and begin after dispatch. The shipping method, charge, and any applicable tax shown at checkout control your order. We do not offer automatic free shipping for watches.

We will send a shipping confirmation with tracking information after carrier acceptance. Please check the delivery address before placing an order and contact info@balanceoftime.com promptly if it needs correction. We cannot guarantee an address change after dispatch. If a parcel is delayed, damaged, or missing, contact us with your order number and keep the packaging so we can help investigate and make any available carrier or insurance claim.

Digital products

Digital collector guides and workbooks are delivered electronically after payment through the download instructions supplied with the order. They are not shipped physically and have no shipping charge. If you cannot access a file, contact info@balanceoftime.com.